Thank you for your insight. I had logistical questions I thought you might could answer, but I see now that I was wrong about that.

So, say a tower block fire happens at 2 am. You’re getting 50 calls a minute, 20% from residents and the rest from people calling to say they see a fire.

How long would it take for your trained staff to spring into action compared to an on demand AI? And are you paying your on-call staff to wait, or only when they’re on the phone?

edit: I’m thinking about the Grenfell Towers. I listened to the BBC’s coverage of the enquiry, and it was rough. Gave me a new appreciation for what emergency responders do.

My aunt was pissed when she found a hospital satisfaction survey addressed to her mother, a few weeks after her mom died at that hospital.