Back when search engines were becoming a thing, people would search more or less using natural language, e.g., “I want to see cat pictures and also cute kittens.” but early search engines performed poorly with that kind of query; it was much better to just type keywords, e.g. “cat kitten pictures”. Exacerbating the situation was the fact that search engines weren’t very good at the time, even if you used carefully considered keywords.
It might seem silly now, but using a search engine effectively was a skill people had to learn, and a skill not everyone had.
Using chatbots is the same thing, I think. They’re not super reliable to begin with, and on top of that, I don’t think people understand the importance of a well crafted prompt. The combination can make using them very frustrating.
Back when search engines were becoming a thing, people would search more or less using natural language, e.g., “I want to see cat pictures and also cute kittens.” but early search engines performed poorly with that kind of query; it was much better to just type keywords, e.g. “cat kitten pictures”. Exacerbating the situation was the fact that search engines weren’t very good at the time, even if you used carefully considered keywords.
It might seem silly now, but using a search engine effectively was a skill people had to learn, and a skill not everyone had.
Using chatbots is the same thing, I think. They’re not super reliable to begin with, and on top of that, I don’t think people understand the importance of a well crafted prompt. The combination can make using them very frustrating.